Public Sector Telecom Companies Under Telecom Reforms: Past Performance and Future Prospects

Abstract

Analysis of this study has been done in the background of the telecom and other reforms initiated in India since 1991. The study attempts to evaluate the financial and operational performance of the three public sector telecom companies TCIL, MTNL and VSNL, during the reform period up to 1997-98. The evaluation is based on certain selected parameters. The basic objective is to see how far the reforms have affected their performace favourably or unfavourably. It appears from the analysis that the various performance parameters of these companies have been affected in both ways and that these companies have not exhibited any consistency in their performance after 1990-91. The implication of this may be as follows. The operations of these companies may already be getting affected or marginal. In the coming days when competition in the telecom sector becomes real and intensive, it may be essential for them to improve their service quality, cost-effectiveness and customer responsiveness in ...